Question 1

What is Pitched Booking?

Accepted Answer

Pitched Booking is a purpose-built booking and management platform designed exclusively for UK holiday parks, caravan parks, glamping sites, and leisure destinations. It combines a comprehensive back-office management system with a branded online booking , giving park operators everything they need to manage accommodation, activities, payments, customers, and communications from a single platform.

Question 2

Who is Pitched Booking designed for?

Accepted Answer

Pitched Booking is designed for mid-to-large UK holiday parks, caravan parks, glamping sites, campgrounds, resort accommodations, and leisure facility operators. Whether you run a single touring park or a group of holiday parks across multiple sites, Pitched Booking is built to handle your operations.

Question 3

How is Pitched Booking different from other holiday park booking systems?

Accepted Answer

Pitched Booking is designed specifically for holiday parks, caravan parks, and campsites — not adapted from hotel or event software. We offer bespoke development tailored to your park’s needs, flexible contracts, and a system that adapts to your workflows. If you need a feature that doesn’t exist yet, we build it for you.

Question 4

Is Pitched Booking a SaaS platform or bespoke software?

Accepted Answer

Pitched Booking offers the best of both worlds. It’s a proven platform with all the core features holiday parks need, combined with genuine bespoke customisation and development options. The system adapts to the way your park operates.

Question 5

What types of accommodation can Pitched Booking manage?

Accepted Answer

Pitched Booking handles all holiday park accommodation types: static caravans, touring caravans, motorhomes, lodges, chalets, cottages, glamping pods, bell tents, camping pitches, seasonal lets, and annual pitches. Each unit type can have its own features, images, capacity rules, and pricing.

Question 6

Does Pitched Booking have a visual scheduling grid?

Accepted Answer

Yes. The visual scheduling grid displays every unit on a timeline, colour-coded by booking status. You can drag and drop bookings to move or extend stays, spot availability gaps instantly, and filter by unit type, site, or date range.

Question 7

Can I manage multiple holiday parks from one system?

Accepted Answer

Yes. Pitched Booking supports multi-site management from a single login. Each site maintains its own inventory, pricing, branding, and customer communications, while your management team gets a unified view across all parks.

Question 8

Can guests choose a specific pitch or unit when booking online?

Accepted Answer

Yes. Our online booking supports “pick a pitch” functionality, allowing guests to select their preferred unit during the online booking process.

Question 9

How does the booking wizard work?

Accepted Answer

The back-office booking wizard guides your team through a 7-step process: select site and accommodation type, choose dates, pick a unit, enter party details, add extras and products, capture customer information, and take payment. Every step validates data as you go.

Question 10

What is the online booking system?

Accepted Answer

Our online booking is your customer-facing booking system. It’s fully branded, mobile-responsive, and sits alongside your website — giving guests a seamless path from searching availability to confirmed booking, on any device, at any time.

Question 11

Can I customise the look and feel of my online booking?

Accepted Answer

Yes. Our online booking is fully white-labelled with your brand colours, logo, fonts, and custom CSS. You can add custom header and footer HTML to match your main website, set unique welcome messages for each booking step, and apply separate branding per site if you operate multiple parks.

Question 12

Does the online booking system work on mobile phones?

Accepted Answer

Yes. Our online booking is built mobile-first, delivering a fast, clean experience on phones, tablets, and desktops with no pinching or zooming required.

Question 13

Can guests manage their bookings online?

Accepted Answer

Yes. Our online booking includes a guest account dashboard where returning guests can view booking history, make additional payments on outstanding balances, manage marketing preferences, and retrieve bookings by reference number and surname.

Question 14

Does the online booking support promo codes?

Accepted Answer

Yes. You can create promotional campaigns with discount codes that guests apply during the online booking process.

Question 15

Can Pitched Booking manage activity bookings as well as accommodation?

Accepted Answer

Yes. Pitched Booking includes a full activity booking system for managing swimming sessions, archery, kids’ clubs, evening entertainment, fitness classes, and any other activities your park offers. You can schedule sessions, manage capacity, sell tickets, and track attendance.

Question 16

Can guests book multiple activities in one transaction?

Accepted Answer

Yes. The multi-activity order system lets guests (and staff) bundle multiple activities into a single checkout with one payment, while each activity is tracked and managed individually.

Question 17

Which booking channels does Pitched Booking integrate with?

Accepted Answer

Pitched Booking offers full direct integration with Campsites and Pitchup — syncing availability, pricing, and full guest details in real time. Bookings from these platforms are automatically imported into your system and appear on your scheduling grid just like direct bookings. For other channels such as Booking.com, Airbnb, and any iCal-compatible platform, Pitched Booking provides iCal feeds that sync availability to prevent double bookings.

Question 18

What is the difference between full integration and iCal?

Accepted Answer

Full integration (Campsites and Pitchup) syncs everything — availability, pricing, and complete guest details including name, email, phone, and party information. iCal integration (Booking.com, Airbnb, and others) syncs availability only. iCal does not sync pricing or import customer details, so bookings from iCal channels will need guest information entered manually and pricing managed directly on those platforms.

Question 19

Will I get double bookings if I list on multiple channels?

Accepted Answer

No. When a booking is made through any channel — your front desk, your website, Campsites, Pitchup, Booking.com, or Airbnb — Pitched Booking updates availability across every connected channel. Full integrations update in real time; iCal feeds sync at regular intervals. Due to polling intervals with iCal providers, there is a small chance double bookings can occur on iCal-connected channels.

Question 20

What payment gateways does Pitched Booking support?

Accepted Answer

Pitched Booking integrates with Stripe and Shuttle Global. Stripe is the world’s most popular payment platform, supporting cards, Apple Pay, Google Pay, and more. Shuttle Global connects to 30+ payment service providers and supports multi-PSP routing, digital wallets, and Buy Now Pay Later options.

Question 21

Can guests pay a deposit and the balance later?

Accepted Answer

Yes. You can configure deposit percentages or fixed amounts per accommodation type. Pitched Booking tracks outstanding balances, sends automated balance-due reminders, and our online booking lets guests make additional payments online at any time.

Question 22

Is online payment processing secure?

Accepted Answer

Yes. All online payments use 3D Secure authentication and tokenised card storage through Stripe or Shuttle Global. Data is transmitted over HTTPS with full encryption.

Question 23

Can I set different prices for different seasons?

Accepted Answer

Yes. Pitched Booking’s pricing engine supports seasonal rates (peak, off-peak, shoulder, school holidays, bank holidays), duration-based pricing (3-night, 7-night, 14-night stays), and party-size adjustments. Prices are calculated automatically at the point of booking.

Question 24

Can I update prices in bulk?

Accepted Answer

Yes. Pitched Booking includes bulk pricing tools and Excel import/export for managing hundreds of rates across multiple unit types, date ranges, and sites in a single operation.

Question 25

Does Pitched Booking include a CRM?

Accepted Answer

Yes. Pitched Booking includes a purpose-built CRM with full customer profiles, booking history, payment records, communication logs, membership management, custom fields, interest tracking, and automatic duplicate detection with merge tools.

Question 26

Can Pitched Booking send automated emails to guests?

Accepted Answer

Yes. Pitched Booking includes a visual email template designer (drag-and-drop) and automated triggers for booking confirmations, arrival reminders, balance-due alerts, and post-stay review requests. All emails use dynamic merge fields populated from the booking record.

Question 27

Am I locked into a long contract with Pitched Booking?

Accepted Answer

No. You can choose to pay monthly with 30 days’ cancellation notice, or pay annually on a 12-month contract (12 months for the price of 10). Your data is always yours and always exportable.

Question 28

What if I need a feature that Pitched Booking doesn’t have?

Accepted Answer

Pitched Booking offers genuine bespoke development. If your park has a unique workflow, a specific integration requirement, or an operational need that the standard system doesn’t cover, we build it into your system. Your requirements drive our roadmap.

Question 29

Who builds and maintains Pitched Booking?

Accepted Answer

Your back-office, booking portal, CRM, and reporting are all built and maintained by the Pitched Booking team. We integrate with best-in-class services where they add value (Stripe, Shuttle Global, Campsites, Pitchup) but your core system is built and supported by one team.

Question 30

Can I migrate to Pitched Booking from another booking system?

Accepted Answer

Yes. We provide full data migration assistance from your existing system as part of setup, along with staff training and ongoing support.

Question 31

What reports does Pitched Booking offer?

Accepted Answer

Pitched Booking includes a dashboard with key metrics, daily arrivals and departures lists, occupancy analysis, revenue reports, customer reports, and payment reports. For advanced needs, the custom query builder lets you create bespoke reports and export results to Excel.

Question 32

How secure is Pitched Booking?

Accepted Answer

Pitched Booking uses enterprise-grade security: role-based access control, multi-factor authentication (Google Authenticator and SMS), Microsoft Entra for identity management, HTTPS enforcement, and 3D Secure payment processing via Stripe and Shuttle Global.

Frequently Asked Questions

About Pitched Booking

Accommodation Booking

Online Booking

Activity Bookings

Channel Management & Integrations

Payments

Pricing & Tariffs

Customer Management

Email & Communications

Contracts & Bespoke Development

Reporting

Security

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